{"id":37543,"date":"2023-11-17T11:11:24","date_gmt":"2023-11-17T11:11:24","guid":{"rendered":"https:\/\/uwejournalism.net\/bowernews\/?p=37543"},"modified":"2026-06-10T15:22:55","modified_gmt":"2026-06-10T14:22:55","slug":"tier-apologises-over-lack-of-e-scooters-available-in-bristol","status":"publish","type":"post","link":"https:\/\/uwejournalism.net\/bowernews\/2023\/11\/17\/tier-apologises-over-lack-of-e-scooters-available-in-bristol\/","title":{"rendered":"TIER apologises over lack of e-scooters available in Bristol"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"400\" src=\"https:\/\/uwejournalism.net\/bowernews\/wp-content\/uploads\/2023\/11\/edit-scooters.jpg\" alt=\"Electric scooters lined up\" class=\"wp-image-37569\" srcset=\"https:\/\/uwejournalism.net\/bowernews\/wp-content\/uploads\/2023\/11\/edit-scooters.jpg 700w, https:\/\/uwejournalism.net\/bowernews\/wp-content\/uploads\/2023\/11\/edit-scooters-300x171.jpg 300w, https:\/\/uwejournalism.net\/bowernews\/wp-content\/uploads\/2023\/11\/edit-scooters-640x366.jpg 640w, https:\/\/uwejournalism.net\/bowernews\/wp-content\/uploads\/2023\/11\/edit-scooters-681x389.jpg 681w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">TIER have apologised for the lack of scooters available :Wikimedia commons\/Henry S\u00f6derlund<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">TIER mobility have issued an apology about the lack of e-scooters available, following a growing number of complaints about the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company says that a number of their vehicles have an issue with the kickstand and they are working to fix the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The apology, which was sent to users on the TIER app, promises that more scooter will be available from now on: &#8220;The availability of e-scooters has been affected, however from today the number of rentable scooters is increasing daily.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TIER arrived in Bristol on 14th October, replacing Voi, which had operated in the city since 2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last year e-scooter companies bid for a long term contract in Bristol, with <a href=\"https:\/\/www.bbc.co.uk\/news\/uk-england-bristol-66052784\" data-type=\"link\" data-id=\"https:\/\/www.bbc.co.uk\/news\/uk-england-bristol-66052784\" target=\"_blank\" rel=\"noreferrer noopener\">Tier chosen to take over from Voi<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints about the service include the lack of scooters available, low battery on scooters, and issues using the app.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No e-bikes have been introduced by TIER. Bristol City Council says that the bikes will be available in the city at some point, but cannot give a timeframe on their arrival.<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\" data-conversation=\"none\"><p lang=\"en\" dir=\"ltr\">(2 0f 2 ) It is the number that is parked so any that are being ridden won&#39;t appear on it and the numbers are rounded so 50+ could be 95 for example. The bikes are still coming but we need to sort the parking issues first so don&#39;t have a firm date yet.<\/p>&mdash; Bristol City Council (@BristolCouncil) <a href=\"https:\/\/twitter.com\/BristolCouncil\/status\/1724409442400108858?ref_src=twsrc%5Etfw\">November 14, 2023<\/a><\/blockquote> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">Councillor David Wilcox says he has met with Bristol City Council about the issues with the Tier scooters and is waiting on communication from the West of England Combined Authority.<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">I have met with <a href=\"https:\/\/twitter.com\/BristolCouncil?ref_src=twsrc%5Etfw\">@BristolCouncil<\/a> about the teething issues with <a href=\"https:\/\/twitter.com\/tier_mobility?ref_src=twsrc%5Etfw\">@tier_mobility<\/a> e-scooters. <br>I&#39;m expecting some more comms from <a href=\"https:\/\/twitter.com\/WestofEnglandCA?ref_src=twsrc%5Etfw\">@WestofEnglandCA<\/a> addressing our concerns. <br>Clearly this is not a good enough state of affairs at 9am on a Thursday. <a href=\"https:\/\/t.co\/Yh14kDRA3Q\">pic.twitter.com\/Yh14kDRA3Q<\/a><\/p>&mdash; Cllr David Wilcox (@David_on_a_bike) <a href=\"https:\/\/twitter.com\/David_on_a_bike\/status\/1725076425533759617?ref_src=twsrc%5Etfw\">November 16, 2023<\/a><\/blockquote> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">Voi have also weighed in on the issue. Replying to a tweet criticising TIER and asking for Voi to come back to the city, the company said: @We miss being in Bristol. We were very proud of what we achieved in the West of England.&#8221;<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">We miss being in Bristol. We were very proud of what we achieved in the West of England.<\/p>&mdash; Voi UK (@VoiTechnologyUK) <a href=\"https:\/\/twitter.com\/VoiTechnologyUK\/status\/1724818597434826894?ref_src=twsrc%5Etfw\">November 15, 2023<\/a><\/blockquote> <script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n","protected":false},"excerpt":{"rendered":"<p>TIER mobility have issued an apology about the lack of e-scooters available, following a growing number of complaints about the company. The company says that a number of their vehicles have an issue with the kickstand and they are working to fix the issue. The apology, which was sent to users on the TIER app, [&hellip;]<\/p>\n","protected":false},"author":288,"featured_media":37569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-37543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/posts\/37543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/users\/288"}],"replies":[{"embeddable":true,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/comments?post=37543"}],"version-history":[{"count":6,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/posts\/37543\/revisions"}],"predecessor-version":[{"id":44635,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/posts\/37543\/revisions\/44635"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/media\/37569"}],"wp:attachment":[{"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/media?parent=37543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/categories?post=37543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uwejournalism.net\/bowernews\/wp-json\/wp\/v2\/tags?post=37543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}